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If you are not entirely satisfied with your purchase simply return the item in the NEW AND UNWORN condition supplied within 30 working days of receipt. The return address is located on the returns slip on the bottom of your invoice.

Please note that you will be required to cover the cost of any returns for unwanted/unsuitable items. The outbound shipping charge will not be included in your refund, only the item cost will be refunded.

Cut out "Returns Reasons" section, tick the reason for the return and whether you require an replacement or refund, then place this inside the parcel before sending. Finally, cut out the "Returns Address" section (returns address/order details) and place on the outside of the parcel.
We kindly ask you to re-use the outer bag/packaging or similar to return your order to us. If the original packaging (shoe box) has been thrown away or is defaced (writing, tape, etc) this will reduce the retail value of the product for re-sale, therefore if this happens we will only refund you 80% of your good value.

• Royal Mail Tracked Service (£3.99) - delivery takes 2-3 working days.
• Royal Mail Express Tracked Service (£5.99) - delivery takes 1-2 working days.
• Orders £25+ qualify for Free Standard Tracked Delivery
• Anything ordered before 2pm will be sent out that day.
• Orders placed after 2pm will be dispatched the following day (excluding weekends and bank holidays).
• ** These timescales cannot be guaranteed once the item is with Royal Mail **

Once your item has been processed you should receive a tracking number. The tracking number can be used on the Royal Mail tracking website to find out the delivery status of your item. https://www.royalmail.com/track-your-item